Danzao, Nanhai, Foshan, Guangdong, China +86-757-86445268 / 86414472 sales@xing-nan.com
ETL/CETL Certified

Global Customer Service & OEM/ODM Support · Testing Certification & FAQ

Cordial, Comprehensive, Effective, and Reasonable. Xing-Nan provides 24/7 responsive customer care and end-to-end quality assurance for global clients.

SERVICE PHILOSOPHY

Four Service Pillars · Exceptional Experience

Dedicated to client satisfaction across every stage of procurement and installation

01

Cordial

Dedicated 1-on-1 account managers attentively listening to your engineering requirements with warm and professional communication.

02

Comprehensive

Covering optical simulation, safety compliance, packaging customization, and international freight logistics in a seamless workflow.

03

Effective

24-hour response guarantee for technical queries, rapid 3-5 days prototype turnaround, ensuring on-time project milestones.

04

Reasonable

Leveraging Foshan's mature supply chain cluster to optimize costs, delivering competitive factory-direct value to global buyers.

OEM / ODM WORKFLOW

Six Rigorous Customization Stages

Systematic stage-gate engineering control from initial CAD sketches to containerized export shipping

STEP 01

Inquiry & Requirement Alignment

Clients provide design concepts, intended environment, voltage, and photometric specs; our team assesses technical feasibility.

STEP 02

3D CAD & Photometric Modeling

R&D team produces detailed 3D CAD models, optical ray-tracing simulations, and thermal dissipation analyses for client sign-off.

STEP 03

Tooling & Rapid Prototyping

CNC machining and high-precision mold fabrication to produce working prototypes for client visual and ergonomic validation.

STEP 04

Safety & Photometric Verification

Comprehensive testing in our darkrooms: gonio-photometry, high-voltage insulation, and IP65 waterproof tests meeting international codes.

STEP 05

Lean Production & Full Burn-in Inspection

Standardized assembly lines with rigorous IQC, IPQC, and comprehensive continuous burn-in testing to eliminate potential defects.

STEP 06

Export Delivery & Warranty Care

Reinforced export palletizing, customs documentation, container loading, and ongoing warranty technical support.

LABORATORY & QUALITY CONTROL

Advanced Testing Capabilities · Quality Assured

High-precision darkrooms and stress-testing chambers guaranteeing lumens, CRI, and longevity

Integrating Sphere Spectrophotometer

Measures total luminous flux, correlated color temperature (CCT 2700K-6500K), color rendering index (CRI>80/90/95), and efficacy.

Gonio-Photometer Darkroom

Generates standardized IES and LDT photometric distribution data files for lighting designers and specifiers worldwide.

IP65 Ingress & Salt-Mist Chambers

Subjecting outdoor luminaires to torrential water jets and extended salt mist cycles, simulating coastal weathering conditions.

FAQ

Frequently Asked Questions

If you have specialized architectural project needs, feel free to contact us anytime

What international certifications do your products have?

All Xing-Nan lighting products are certified with ETL/CETL for North America and global markets, complying with RoHS directives. Electrical components and electronic ballasts undergo comprehensive dielectric and flammability testing.

What is the MOQ and production lead time for custom orders?

Standard models have flexible MOQs, typically starting from 100 to 300 units. For fully customized tooling, MOQ is negotiable. Standard production lead time is 25-35 working days; custom prototypes can be delivered within 5-10 working days after drawing sign-off.

Can you customize voltage inputs and lamp base types for different countries?

Yes, fully supported. Xing-Nan designs and manufactures internal drivers and electronic ballasts accommodating 120V (60Hz North America), 220-240V (50Hz Europe/Asia), and universal 90-277V inputs. Socket options include E26, E27, GU10, G24, and integrated PL pin bases.

How can international clients request samples and technical files?

International clients can submit sample requests via our Contact page or contact Miss Yang & Miss Li directly. We support DHL/FedEx global express shipping, accompanying all samples with full test reports and installation guides.

Partner with Xing-Nan for Seamless Cooperation

Whether for wholesale orders or bespoke lighting engineering, our team is at your disposal.

Contact Miss Yang & Miss Li Explore Luminaires